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eXtra4 YOU
we are there

eXtra4 YOU
we are there

eXtra4 YOU
we are
there 

Get help from experts!-
We are at your side for labelling

We not only answer your questions when it comes to labelling, and lend a hand where necessary. We also help you to ask the right questions so that you can find the most suitable labelling solution for you. But smooth label printing is just one part of your customised solution.

The other key aspect is providing the data that you want to have printed on your label.
We support you in selecting the data in a meaningful way and don't leave you on your own with data transfer either.

Get in touch with us

Our software tools for your online support

Turn your labelling problem into ours

We support you right from the start, no matter, whether you are struggling to set up your software, an update to your operating system is paralysing your labelling solution or a real bug has got in the way.

We assist you on your own computer

You authorise us to access your system via one of our support software tools. You can then watch how we operate on your computer. It doesn't matter where you are, as long as you have an Internet connection, we will support you worldwide.

We talk to you in person

A colleague from our support team will analyse your problem with you. We speak German or English. Spanish is available on request. We will explain what you can do yourself and actively support you. To do this, we will contact you online via Internet telephony or in writing by e-mail.

First aid for you included

If you buy hardware or software from us, you automatically purchase a support contingent for initial assistance with your eXtra4 product. We will note your support units under your serial or licence number so that you are prepared in the case of an emergency.

You need eXtra support

Of course, we will also help you if you need more support than the support units included in your product purchase. As usual, briefly describe your support case to us on the phone or by email. We will confirm your enquiry in writing as a support order with your support case number. A colleague from our support team will then get in touch with you to address your problem. We will charge you for the time spent in units of six minutes as soon as your support process is complete.

Learn more details now!

Support Processing!

Consulting
Standard-Labelling-Applications

Standard-Labelling-Applications

Standard-Labelling-Applications

Together we find out what suits you in labelling

What do I really need to label my goods?’ -That's what you ask yourself when you're looking for a labelling solution. Finding the right answer is no easy task.

Together with you, we will go into detail, clarify your situation and your needs - at present time, but also with a view to the future.

Visit us for a product demonstration!

We develop your labelling solution from the key data of your individual situation. You benefit from our decades of experience in selecting suitable printers and integrating label printing into the computer environment on site. If you want to convince yourself of the practical benefits, we can also demonstrate our products to you. Because we use the software and hardware we sell ourselves!

Arrange a visit with eXtra4

We ask the right questions for important answers

Give it careful thought and be strict with yourself so that you come to the right decision. Our catalogue of questions will help you to consider the most important aspects:

  • How many labels do you expect to print per year?
  • Which items do you want to label, all or just a specific segment?
  • Do you want to use a single label shape for all items or do you need special shapes for certain items?
  • What data should be printed on your label?
  • Do you already have recorded your item data somewhere, e.g. in a spread-sheet-table or a database?
  • Do you have already assigned item numbers or do you want to start now?
  • Do you want to work with barcodes and use a scanner now or later, or do you already have both in use?
  • Should labels be printed at a single workstation or should several people be able to generate labels at the same time?
  • Do you want to supply a single shop with label printing or several?
  • On what computer platform do you work, Microsoft Windows, Apple macOS or others?
  • Do you already use a label printer, and if so, which one?
  • Do you work with an ERP system? If so, from what supplier?

Learn more details now!

Consulting Standard-Labelling

Consulting
Special-Labelling-Applications

Special-Labelling-Applications

Special-Labelling-Applications

Where good advice is not enough for you

Does labelling for you require more than just making the right choice from our product range? Are you already using an industry-independent ERP/stock management system that can't cope with printing the common labels for jewellery and watches?

Or perhaps you have organised your data in a spreadsheet table or in a small database and would like to use this as a data source for your label printing?

From consulting to a development order:

Then we will create a customised labelling solution for you and adapt our software to your needs. We can use software tools developed in-house or work with your IT manager to address your system via control codes.

Please understand that even an in-depth analysis of your situation may go beyond the scope of the free service. If you require more than one hour's consulting time without completing an order, we will offer you a development contract for further analysis.

Learn more details now!

Consulting Special Labelling

Hardware Support

Hardware Support

Hardware Support

What’s up with it? - Save yourself from having to purchase a replacement with maintenance and repair!

If your hardware fails, don't think about buying a new one straight away! Technical support has been part of our range of services for over 30 years and is provided by our parent company. If your device fault cannot be rectified remotely online or by telephone, you can send your printer to us. Prerequisite: You have contacted eXtra4 and arranged the dispatch with us. Our technical colleagues at ‘eXtra4 Labelling Systems’ are familiar with devices from the vast majority of manufacturers and will check your thermal transfer printer for repairability. The inspection of a device also includes thorough cleaning of all functionally relevant parts. If something needs to be replaced, we can fall back on our in-house stock of spare parts.

A general overhaul and repair will often only cost you a fraction of what you would have to spend on an equivalent new device.

Learn more details now!

Hardware-Support